Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your artwork to request a return. 

To be eligible for a return, your artwork must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact info@artmakingmatters.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to Art Making Matters without first requesting a return will not be accepted.

My art prints are made to order and I don't hold the stock in my studio. Therefore Art Making Matters are unable to accept returns, exchanges or if you change your mind. 

As some of my art pieces are sent directly from the framer or art printer, please do not send your purchase back to the art printer or framer. Art Making Matters cannot guarantee that your purchase will be able to be received safely and this may result in a loss of your purchase.

There are no returns on sale or discounted items.

Refunds

Art Making Matters will notify you once we’ve received and inspected your return, and we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Damage and Issues

Please inspect your order upon receiving it and contact Art Making Matters immediately if the artwork is defective, damaged or if you receive the wrong item, so that Art Making Matters can evaluate the issue and make it right.  

If your item arrives damaged please contact Art Making Matters within 24hrs so that a replacement can be arranged.  If issues are reported after 24hrs replacements may not be possible. 

Unfortunately, Art Making Matters cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please email any questions to info@artmakingmatters.com.